Gift basket questions, answered

We deliver gift baskets across the United States. Orders ship from our own facilities, so there are no import duties, and you can check your own city on the delivery page.

Orders ship the same day when same-day service is chosen at checkout, and otherwise within one to five business days. Once a basket is with the courier, transit takes a further one to seven days depending on the destination. Delivery dates given at checkout are estimates rather than promises.

Yes, but only when the overnight delivery option is selected at checkout. Standard ground service runs to an estimated three to five business day window and cannot be held to a particular date, so choose overnight for anything tied to an occasion.

Same-day delivery in Toronto and the GTA needs an eligible order placed by 4 PM ET with same-day service chosen at checkout. Weekends and statutory holidays are not business days, so an order placed on Saturday or Sunday starts moving on Monday.

Yes. Pick a future delivery date at checkout and we hold the order until it needs to ship. Dates that are not available for that basket and that address cannot be selected.

A shipping confirmation email with tracking details is sent as soon as your order leaves us. Signing in to your account shows the same status at any time.

Send the gift to an address where someone can take it in if you can. If nobody is there, the courier may leave it in a safe place or try again, following their own rules. Once a courier records a parcel as delivered to the address given, the order counts as complete.

Orders are not shipped on statutory holidays, and weekends do not count as business days. During peak periods carrier volume can push deliveries past the usual estimates, so order early for a dated occasion.

Contact us straight away by phone or email. Orders are marked as processed within about ten minutes of payment and sent to production, so a change cannot be promised. During holiday periods we need at least seven days notice to change an order.

It depends how far the order has travelled. If it has not been dispatched we may be able to redirect it to another address. Once it has gone to production or shipping it cannot be cancelled, and a 20 percent restocking fee applies to a cancelled order.

A confirmation email arrives within about ten minutes of payment. If it has not turned up, check your spam folder first, then call or email us with the name and address you used.

Checkout works out shipping for one basket by default, so orders going to more than one address are handled by our team. Send us the list and we confirm the delivery details and any extra shipping before anything is charged.

No. You can check out as a guest. An account makes it easier to track a delivery and to reorder for the same person next year.

Yes. There is a field at checkout for the message that goes on the card with the gift, and on bulk orders you can write a different message for every recipient.

Yes. Many baskets take add-ons at checkout, and for larger orders we build baskets around your brief, your budget and any dietary requirements.

Swapping items in a ready-to-ship basket costs $15 per basket. For ten or more baskets, email us and we will arrange it as one order. Customisation is not available in November and December unless the order is more than 25 units, because the workshop is at capacity.

Yes, for $15 per basket. That covers unwrapping the basket, adding your item and wrapping it again with fresh cellophane and ribbon. Send us the item with your order number and we will build it in. Anything attached outside the basket, such as a card, is done at no charge.

We substitute an item of equal or greater value that keeps the theme, flavour and look of the basket. Dietary requirements such as kosher, gluten-free, vegan and nut-free are always matched. Small swaps, like a different brand of the same product, are made without notice so your order is not delayed.

Yes. We keep vegan, gluten-free, kosher, organic and sugar-free ranges, and any substitution we make inside one of them respects the same requirement.

Start from the occasion or the person rather than the product. The gift finder asks three questions and returns a shortlist, and our team will talk it through with you if you would rather not guess.

Yes, end to end. Tell us who you are gifting, how many and when it has to land, and we come back with a curated proposal, volume pricing and a delivery plan for one address or a full recipient list.

Ten or more baskets, especially when they are going to different addresses. At that size we move you off the standard checkout and onto the bulk process, where one form covers every recipient and the whole order is invoiced together.

Yes. Branded notes and custom messaging are part of every corporate programme, and larger programmes can go further into the packaging and the contents.

Yes. Send the list with addresses and card messages on our order form and we deliver to each one, with a different message per recipient where you want it. We can keep the list on file so next year starts from what you sent last year.

As early as you can for the holidays, because choice of baskets and delivery dates narrows as the season fills. Outside peak periods a few weeks is usually comfortable for a bulk order, and we will tell you honestly if a date is tight.

Yes, for large and recurring corporate clients. New accounts pay up front for their first few orders, then complete a credit application to open terms. Our accounts team sets it up by email.

Visa, Mastercard, American Express, Discover, Diners Club, JCB and PayPal. The icons at the bottom of any page show exactly what is accepted right now.

Payment is handled by Shopify's PCI-compliant checkout and card details are encrypted in transit. We never see or store your full card number.

Shipping is worked out at checkout from the destination and the service you pick, and it is shown in full before you pay. Baskets ship one per package, so an order going to several addresses is quoted by our team.

No. Prices and receipts are never included on or with the gift. The invoice goes only to the email address used to place the order.

One code per order. If you have a code that will not apply, it is usually because another one is already on the order or the order does not meet the code's minimum.

Yes, in several amounts, and they can be spent on anything we sell. They are a good answer when you do not know the person's tastes or their address.

The currency selector sits in the footer of every page. Change it before you start checkout, because once checkout begins the currency is locked for that order.

Once payment is submitted we do not issue refunds. Baskets are assembled to order and go into production within minutes, and food cannot be resold. If a gift arrives damaged, wrong or in poor condition, tell us within 24 hours and we will put it right.

Email us within 24 hours of delivery with the order number, clear photos of the product and the packaging, and a short description of what is wrong. Reports after 24 hours cannot be checked against transit damage, so send them as soon as you see the problem.

No. We do not accept returns. Perishable food, custom orders and personal care items cannot be returned under any circumstances, which is why we would rather help you choose the right basket before you order.

Delivery dates are estimates and we cannot refund for a courier delay. Contact us and we will chase the courier with you and hand over whatever a claim needs. For anything tied to a date, choose overnight delivery and order early.

Contact us within 48 hours of delivery. We look at what was swapped and offer a replacement or store credit, decided case by case.

Tell us straight away. Before dispatch we can often redirect the basket. If it has already gone out and comes back to us as undeliverable, the order is refunded minus the cost of shipping.

Yes. Alcohol is only sold as part of a gift basket and never on its own, so wine, beer, champagne and spirits appear inside curated baskets rather than as standalone bottles.

Yes. Most of our range is alcohol free, and there is a dedicated non-alcoholic collection if you want to be certain.

A woman-owned gift basket company and a certified Women's Business Enterprise. We curate and hand-pack every basket ourselves rather than drop-shipping them, which is why we can change what goes inside one.

4.8 out of 5 from more than 14,000 reviews collected by Judge.me after delivery. Reviews are published as they are written, including the critical ones, so you can read the complaints as well as the praise.

Call 866-541-8889 or email [email protected], Monday to Friday, 9 AM to 5 PM ET. Live chat is open during the same hours. For anything time-sensitive, phone is fastest.

No. We sell online only, which keeps the range wide and the baskets made to order rather than sitting on a shelf.