Customer Care Center

Once you have finished shopping and have clicked the “Checkout” button, you will be able to add or edit addresses for each recipient, add an optional gift card or message, and select different delivery dates for each recipient.

Alternatively, you can add a single gift to the cart and then use the “Ship to Multiple Recipients” button which is located under the product image throughout checkout. Each click of the “Ship to Multiple Recipients” button adds the same gift for a different recipient.

Click the button once for each new recipient, then you can update the address, gift message, and delivery date.

There are many ways to order with us just choose the way that works best for you.

1. Shop the Gourmet Gift Baskets to see our full assortment and find the perfect gifts.
2. Browse one of our digital Gourmet Collections and click on a gift that interests you. The gift webpage will then load and you will be able to add that gift to your cart.
3. You can also chat online with our wonderful customer care representatives who will help you place an order.

If you need to return an item, please contact us within 14 days of delivery. Returned items must be unused and in their original packaging. A restocking fee of 30% will apply to all returns. For orders outside the Greater Toronto Area (GTA), the customer will be responsible for the return shipping fees. Please note that custom and perishable items are not eligible for returns. If you have any questions or need assistance, our customer service team is here to help.

Quantities are limited and orders are subject to availability. If, after taking your order, an item becomes unavailable, we may substitute an item of equal or greater value. If you have any questions please call us on 866-541-8889 or mail us help@thegourmetgifts.com anytime online.

You'll want to create a new password to sign into your account. Follow these steps:

1. Hover over "Sign In" at the top of the page and click "Sign In."
2. Click the "Forgot your Password?" link.
3. Enter your email address. Click "Submit."
4. You will receive an email with temporary password.
5. Return to the sign in page.
6. Enter your email address and the temporary password into the appropriate fields.
7. Click Sign In and reset your password from Your Account page.

If you are unable to access your account by following these steps, create a new account or shop as a guest. For assistance with other questions involving your account, call 866-541-8889.

Please click the link on our website homepage footer titled Privacy to see how The Gourmet Gifts uses your personal information.

Yes. The Gourmet Gifts maintains PCI compliance to incorporate today's highest safety standards during every payment transaction. Whether shopping online or at our Gourmet Gifts Flagship Store, you can shop in confidence knowing we have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you.

The security symbols on our site help identify our security.

During checkout, you will know you're on a secured page when the URL begins with HTTPS. The "s" stands for "secure" . For more information, read our Privacy Policy.

Yes. Click the trash can/remove button to the right of the recipient's name.

You can change a recipient's address by clicking the "Edit address" button under the recipient's information.

Click on the “Add Recipients” button. Here you can choose an address from your address book, or enter your new recipient’s information into the fields on the right. Click “Add Recipient” to finish.

On the Gift List page scroll down to the recipient that you would like to send the same gift to and click on the “Add to Cart” button under the section titled “Send Same Gift”.

We are sorry the gift is no longer available. The good news is we have designed the gift list to make it easy for you to find another amazing gift. To find another gift you have many options, you can select the product we show as the “Closest Match”, select one of our recommended products, order by entering an item number, or shop the site

Orders are timed to arrive-by the date you specify. Most items ship immediately. However, fruit is always picked at its peak and shipped as soon as it is harvested. Keep in mind that unseasonable weather sometimes affects harvest. When this happens, fruit shipments may be delayed. Contact Customer Service via our mail help@thegourmetgifts.com .

Gifts that ship via standard delivery will typically arrive within 7 business days. To specify delivery on an exact day, go to your cart by clicking on the “Cart” icon in the top right of the site. While in the cart, click on the calendar icon. While viewing the calendar, click on the checkbox under the text “Need it to arrive on an exact day?” Additional express charges will be applicable.

To notify us of an address change, call us anytime or mail us. Be sure to provide your old address as well as your new address.

To change the date your gift will arrive, click “EDIT” located beside “Delivery Options” A calendar will appear with available shipping options. Use the “NEXT” and “PREV” arrows to change the month. Choose the date that you would like and click “Apply Date.” Dates that are shown in grey are not available for that particular gift and delivery address. Dates that are shown in light brown require an additional express shipping charge.

To send the same gift to multiple recipients, simply add the gift to your cart and select the quantity you need. During checkout, provide the different shipping addresses for each recipient. If you need assistance, feel free to contact our customer support team, and we'll be happy to help you with your order.

Currently, our unique range of gourmet gifts is exclusively available through our online store. This allows us to offer a diverse selection of high-quality products directly to your door, ensuring you receive the freshest and most carefully curated items. Shopping online with us means you can explore our entire collection from the comfort of your home, enjoy exclusive online offers, and have your gifts delivered wherever you need them.

Most of our baby clothes are sized up to 12 months.

Credit cards accepted: VISA, MasterCard, American Express. Online payments via PayPal. Cash payments in stores. Payment terms for corporate clients. New clients establish credit with prepayment. Email accounts@thegourmetgifts.com for credit setup.

You can change your preferred currency at any point while browsing our website. On the top of the page on the left side, you should see a black bar with your currency. Click on the arrow beside it to switch between Canadian and US dollars. Please note you can pay in either currency and ship to either country (Canada or US).

Yes, we do! The Gourmet Gifts proudly offers gift cards to provide a flexible and thoughtful gifting solution for any occasion. Our gift cards are available in various denominations and can be redeemed for any of our premium gift baskets, including gourmet treats, luxury items, and personalized gifts. Whether for birthdays, holidays, or special celebrations, our gift cards ensure that your recipients can choose exactly what they desire from our exquisite collection. Order a gift card today and give the gift of choice and indulgence with The Gourmet Gifts.

Yes, we do! You can find our latest discount codes and promotions on our homepage, in our newsletter, and by following us on social media. Stay connected to enjoy exclusive offers and updates on our gourmet gifts. Additionally, don't forget to check our "Deal of the Day" and our Weekly Deals for even more savings on our premium gourmet gift baskets.

Current discount codes and promotions can be found on our homepage, in our newsletter, or by following us on social media.

No, our system allows only one discount code per order. Make sure to choose the code that gives you the best deal.

Yes, we offer special discounts for bulk orders. Please contact our customer service team for more details.

Yes, first-time customers can enjoy a special discount on their first purchase. Sign up for our newsletter to receive your discount code.

You can apply your discount code at checkout. Enter the code in the designated field and the discount will be applied to your total.