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Arrived 6 days late
I ordered this gift basket on a Monday, 8 days in advance of the delivery date as there were postal disruptions and I wanted to make sure my gift was delivered by a courrier by the date. Gourmet Gifts shipped it on the Friday. It arrived 6 days after the requested delivery date. I was very disappointed it did not arrive in time for their birthday. For the price I would expect that it be shipped within the proper delays and that a proper courier would be used.
Great job
Next day delivery to Niagara. Even brought it to the hotel room. Amazing job!
Great luxury gifts
The customer service I received was excellent! The team was responsive, professional, and worked with me to resolve an issue promptly. They showed a genuine commitment to ensuring customer satisfaction, which I truly appreciate.
It’s clear they value their customers and are willing to go the extra mile to make things right. I highly recommend this business for their great service and dedication to their clients.
Missing Items
Basket arrived in about a week. It was missing the Bubbly and the crab pate that I paid for.
This is the second order missing bubbly when I ordered additional wine products.
I am expecting this company to issue a refund for said missing products.
I am still waiting for compensation for delivering a birthday gift so late.
BROKEN AND DAMAGED PRODUCT - WHEN SHIPPED!!!
Do not purchase these gift baskets. They ship them and they come broken and damaged and you have to cherry pick the items and redo the baskets yourself. They are awful.
DO NOT BUY THESE BASKETS - THEY ARE NOT WHAT YOU THINK! ![User picture]()
I purchased 2 baskets and both were shipped broken and one box was damaged and ripped and wet. I spent over $200.00 and the best the owner would refund me was $20.00 CREDIT I can apply to purchasing new products! You have to be kidding. It cost me $60.00 to replace the broken product and cellophane that was all ripped! DO NOT BUY FROM THIS COMPANY!!!!!
The Perfect Gift
I ordered a custom basket for a dear friend. They reached out to me about a free upgrade, and shipped promptly. My friend was very pleased with his gift.
Shipped and Delivered late
Instead of 2 days of shipping it took 10 days to be delivered and their website said free shipping and later I had to pay for shipping charges as well. Not going to buy from here again.
Very surprised by the quality
My friend was extremely happy with the gift and very impressed by the quality of the product. Sadly the bottom plate was broken . But sill very happy with the product
Great arrangement but arrived way too late
Most places offer next day delivery. For some reason this sympathy arrangement arrived the next week. The timing was awkward and disappointing.
The items were great however.
Fantastic for corporate or personal gifts
Every item in this basket felt premium. The wine was smooth, and the snacks were fresh.
High-quality and beautifully packaged
The snacks were thoughtfully paired with the wine. A great balance of flavors!
Perfect for any occasion
The combination of red wine and gourmet items made this a luxurious and memorable gift.
Fast Shipping, Beautiful Packaging
Fast delivery and beautifully packaged! Really happy with the whole experience.
Timely delivery and lovely presentation
Delivered on time, and the packaging was gorgeous. A perfect gift experience.