Privacy policy

Privacy Policy

How We Collect and Use Your Personal Information

To deliver our services, we gather personal information about you from various sources over the past 12 months. The information we collect and how we use it varies based on your interactions with us.

In addition to the specific uses mentioned below, we may use the information we collect to communicate with you, provide our services, comply with legal obligations, enforce terms of service, and protect or defend our services and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on your interactions with our website and services. "Personal information" refers to data that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you directly provide to us through our services may include:

• Basic contact details such as name, address, phone number, and email.
• Order information including name, billing address, shipping address, payment confirmation, email, and phone number.
• Account information like username, password, and security questions.
• Shopping information including items viewed, added to your cart, or added to your Wishlist.
• Customer support information, including details you include in communications with us, such as messages sent through our services.

Certain features of our services may require you to provide specific information about yourself. Choosing not to provide this information may prevent you from using or accessing these features.

Information We Collect through Cookies

We automatically collect certain information about your interaction with our services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our site and your account, such as device information, browser information, network connection details, IP address, and other information regarding your interaction with our services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies supporting our site and services.
• Payment processors who collect payment information (e.g., bank account, credit or debit card details, billing address) to process payments and fulfill orders, in order to perform our contract with you.

When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we or third parties may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information obtained from third parties will be treated according to this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties and are not liable for any third party's policies or practices. For more information, see the section below on Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to perform our contract with you, process payments, fulfill orders, send notifications related to your account and transactions, manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing communications and showing advertisements for products or services. This may include tailoring services and advertising on our site and other websites.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials safe. If you believe your account has been compromised, please contact us immediately.
• Communicating with You: We use your personal information to provide customer support and improve our services, in our legitimate interests to be responsive, provide effective services, and maintain our business relationship with you.

Cookies

We use Cookies on our site for various purposes, including powering and improving our site and services, running analytics, and understanding user interaction. For specific information about the Cookies we use, see Shopify's Cookies Policy. You can control Cookies through your browser settings, but blocking Cookies may impact your user experience and the functionality of our services.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• Vendors and third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment, and shipping).
• Business and marketing partners to provide services and advertise to you.
• Affiliates or within our corporate group to run a successful business.
• In connection with business transactions like mergers or bankruptcy, to comply with legal obligations, enforce terms of service, and protect our rights and the rights of others.

User Generated Content

If you submit user-generated content to any public area of our services, it will be public and accessible by anyone. We are not responsible for the privacy or security of any information you make publicly available or for the accuracy, use, or misuse of information you disclose or receive from third parties.

Third Party Websites and Links

Our site may link to websites or online platforms operated by third parties. We are not responsible for the privacy or security of such sites. Information you provide on third-party platforms may be viewable by other users without limitation. Our inclusion of such links does not imply endorsement of the content on those platforms.

Children’s Data

Our services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us to request its deletion.

Security and Retention of Your Information

We use various security measures to protect your personal information, but no method is completely secure. We retain your personal information based on factors like the need to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access/Know: Request access to personal information we hold about you.
• Right to Delete: Request deletion of personal information we maintain about you.
• Right to Correct: Request correction of inaccurate personal information.
• Right of Portability: Receive a copy of your personal information and request its transfer to a third party.
• Restriction of Processing: Request us to stop or restrict processing of personal information.
• Withdrawal of Consent: Withdraw consent for processing your personal information.
• Appeal: Appeal our decision if we decline your request.

To exercise these rights, contact us using the details provided below. We may need to verify your identity before processing your request. You can also manage your communication preferences by using the unsubscribe option in our emails.

We will not discriminate against you for exercising any of these rights. Authorized agents may make requests on your behalf, but we will require proof of authorization and may need to verify your identity directly.

Complaints

If you have complaints about our processing of your personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country, including in the United States. We use recognized transfer mechanisms like the European Commission's Standard Contractual Clauses for data transfers out of Europe.

Contact

For questions about our privacy practices or to exercise your rights, please contact us using the details provided in the footer of our website.